Appointments management strategies

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Hi all,
Just wanting some insight into how other pods work in regards to appointment times.
How long do you have for appointments? EG: are they different for new patient diabetes assessment, gait analysis, casting consultation, general care consultation? And do the prices vary??


Thanks

 

Hi Lauren,

Ive used 3 systems. 1 which was 1/2 hour times for most with longer times for diabetic assessments and nail ops. But intial assessment were rushed and no time to cast at 1st appointment of you wanted to. my least favourate, but it was the system wher I worked and they would not change.

Different times for whats required. ie 45min or 1 hour for new patient, 1/2 hour for genreal Treatments, 15 min for orthotic reviews 1/2 hour for problem sloving with orthotics etc. This type of system was my favourate but you must have receptionist for this to work, Sometimes you may see 4 patients in an hour there is no time to re-book or take money etc.

The system I use now is 1 hour for new patients, 1/2 hour for everything else ,( I don´t do nail ops due to medical regulations in Sweden). I have no recepionist so it gives me time to re-book, take money and answer phone calls etc without feeling stressed and the patient feeling like they are rushed out the door.

hope that helps , but I would think everyone has their own system.

 

We divide our appointment slots into 15 minute blocks in our system. This makes it easy to customise appointment times, so for example 45 mins for initial consult, 30 mins for follow up, 15 mins for nail care, orthoses fitting etc. Usually I find 30 mins is enough in most cases to get everything done but will sometimes extend that to 45 if there is lots to do.

Regards,

Tim