Welcome to the Podiatry Arena forums

You are currently viewing our podiatry forum as a guest which gives you limited access to view all podiatry discussions and access our other features. By joining our free global community of Podiatrists and other interested foot health care professionals you will have access to post podiatry topics (answer and ask questions), communicate privately with other members, upload content, view attachments, receive a weekly email update of new discussions, access other special features. Registered users do not get displayed the advertisements in posted messages. Registration is fast, simple and absolutely free so please, join our global Podiatry community today!

  1. Have you considered the Clinical Biomechanics Boot Camp Online, for taking it to the next level? See here for more.
    Dismiss Notice
Dismiss Notice
Have you considered the Clinical Biomechanics Boot Camp Online, for taking it to the next level? See here for more.
Dismiss Notice
Have you liked us on Facebook to get our updates? Please do. Click here for our Facebook page.
Dismiss Notice
Do you get the weekly newsletter that Podiatry Arena sends out to update everybody? If not, click here to organise this.

Minimizing Patient No-Shows

Discussion in 'Practice Management' started by NewsBot, Mar 22, 2016.

  1. NewsBot

    NewsBot The Admin that posts the news.

    Articles:
    1
  2. HJobling

    HJobling Member

    This is an interesting article.

    Most of our clients have told us that DNA's were significantly reduced when they began sending SMS text message reminders to patients. A lot of missed appointments happened because patients simply forgot and a small reminder was enough to prompt them to attend.

    Using a visual text was preferred to an automated voice call. It is short and inexpensive to send, especially compared to the revenue lost on a missed appointment. Emails are another option, but there is no guarantee they will be read in time.


    If you wanted to go down the appointment confirmation route, as suggested in the article, you could simply mention that in the text message.

    An example could be, "You have an appointment on Thursday 14th April at 11.30am with the podiatrist. Please call to confirm that you will attend"


    You can usually have up to 160 characters in a SMS text message. The example above contains 123 characters with spaces, which means you can easily include the practice telephone number.

    Helen Jobling
    Tynedale Computers PPMS Podiatry
     
  3. Mfreedman

    Mfreedman Member

    My DNAs reduced by about 50% when I started sending text messages. I use Google Calendar to manage my appointments and there is an Android app I use called Calengoo on my mobile which has an automatic SMS reminder facility in it; works really well.
     
Loading...

Share This Page