Welcome to the Podiatry Arena forums

You are currently viewing our podiatry forum as a guest which gives you limited access to view all podiatry discussions and access our other features. By joining our free global community of Podiatrists and other interested foot health care professionals you will have access to post podiatry topics (answer and ask questions), communicate privately with other members, upload content, view attachments, receive a weekly email update of new discussions, access other special features. Registered users do not get displayed the advertisements in posted messages. Registration is fast, simple and absolutely free so please, join our global Podiatry community today!

  1. Have you considered the Clinical Biomechanics Boot Camp Online, for taking it to the next level? See here for more.
    Dismiss Notice
Dismiss Notice
Have you considered the Clinical Biomechanics Boot Camp Online, for taking it to the next level? See here for more.
Dismiss Notice
Have you liked us on Facebook to get our updates? Please do. Click here for our Facebook page.
Dismiss Notice
Do you get the weekly newsletter that Podiatry Arena sends out to update everybody? If not, click here to organise this.

Practice Manual

Discussion in 'Practice Management' started by markleigh, Feb 18, 2008.

  1. markleigh

    markleigh Active Member


    Members do not see these Ads. Sign Up.
    Do you have/use a practice manual? I have bits & pieces of info. on computer about the basic functions within my practice but realise the need to have it much more organised & combined into a proper manual. Does anyone have any suggestions or places to look to get advice on what to include or how to format something like this properly.
     
  2. betafeet

    betafeet Active Member

    Hi

    This is something I need to do this year along with a clinic risk assessment if you wish to join up on a project I am willing.

    jude
     
  3. Tuckersm

    Tuckersm Well-Known Member

    Mark and Jude,

    In Australia most public podiatry practices have policy and procedure manuals that include all things necessary to run a service (refferal process, appointment booking, discharge policy, info on infection control, etc.)

    Below is the TOC from one where I use to work

     
  4. jos

    jos Active Member

    Yes, I have one, which lives in the clinic at arm's reach at all times. It also lives alongside the A.Pod .A manual, to which one is referred for general stuff. My protocol has all the info that is relevant to my clinic (eg fee schedules, clinic hours, etc) . The only problem is getting staff to read it, so you don't get those constant questions!
     
  5. gioia

    gioia Member

    Hi,

    I'm new to this forum. Can anyone tell me how to find an old mim to use?

    Joyce
     
  6. markleigh

    markleigh Active Member

    Hi. Do you means MIMS? If so, call a local GP clinic & see if they have any old ones.
     
  7. You really need to look at all functions of the practice on a daily basis and write it all down.
    Then you can go through it and remove duplicates.
    It should encompass everything even putting the kettle on.
    It is a vital piece of practice furniture. When you come to sell it will be invaluable also f your receptionist wins the lottery and decamps immediately you will have guidelines for your new one.
    Brian
     
  8. Ideology

    Ideology Active Member

    Hi Markleigh
    I have a word doc template if you want to PM me.
     
  9. Ideology

    Ideology Active Member

    Here is the headings for the manual. Its 170 odd pages
    Table of Contents
    SECTION A THE PRACTICES & STAFF 6
    1. The Practices 7
    2. Practice Mission 8
    3. Practice History 9
    4. Organisational Structure 10
    5. Position Descriptions 11
    6. Business Plan 12
    7. Technology 13
    8. Confidentiality 14
    9. Security 15
    10. The Paperless Practice 18
    11. Personal Use Of Practice Resources 19
    12. Staff Meetings 20
    13. Deliveries Between Practices 21
    14. Memberships 22
    SECTION B EMPLOYMENT TERMS & CONDITIONS 23
    15. Recruitment 24
    16. Contracts 25
    17. Position Descriptions 26
    18. Induction Of New Staff 27
    19. Probationary Employment Periods 28
    20. Hours Of Work 29
    21. Emergency Contacts 30
    22. Pay 31
    23. Superannuation 32
    24. Leave 33
    25. Training & Professional Education 35
    26. Performance Appraisals & Salary Reviews 36
    27. Staff Meetings 37
    28. Confidentiality 38
    29. Security 39
    30. Disciplinary Action & File Notes 40
    31. Grievance Procedures 42
    32. Resignation 43
    33. Termination Of Employment 44
    34. Authority To Make Decisions 45
    35. Presentation & Uniform 46
    36. Punctuality 48
    37. Expenses 49
    38. Discounts 50
    39. Gifts From Suppliers/Patients 51
    40. Occupational Health & Safety 52
    41. Equal Opportunity 53
    42. Harassment 54
    43. Alcohol, Drugs & Smoking 55
    44. Criminal Activity 56
    45. Staff Functions 57
    46. Privacy 58
    SECTION C MERCHANDISING & SALES 59
    47. Marketing Plan 60
    48. Practice Presentation Standards 61
    49. Suppliers 62
    50. Stock Levels 64
    51. Stocktake 65
    52. Stock Ordering 66
    53. Stock Processing / Entering 67
    54. Stock Pricing 68
    55. Stock Returns & Credits 69
    56. Warranties - Suppliers 70
    57. Warranties - Patients 71
    58. Discontinued Stock 72
    59. Stock Maintenance 73
    60. Consumer Information 74
    61. Displays 75
    62. Selling 76
    SECTION D RECEPTION AND OPERATIONS 77
    63. Opening The Practice 78
    64. Closing The Practice 79
    65. Business Plan 80
    66. Customer Service Standards 81
    67. Clean Desk 82
    68. Personal Use Of Practice Resources 83
    69. Security 84
    70. Database Management 85
    71. Paper/ Old Records 86
    72. Delivery Systems 87
    73. Waiting Area 88
    74. Processing Jobs From Labs 89
    75. Housekeeping 90
    76. Greeting Patients 92
    77. Answering Patient Queries 93
    78. Telephone 94
    79. "Welcome To / Back To The Practice" Forms 97
    81. Patient Complaints 99
    82. Follow-Up 100
    83. Appointments 102
    84. Consultation Fees 103
    85. Appointment Types 104
    86. Pre-Appointing & Recalls 106
    87. Referrals 108
    88. Medicare 109
    89. Private Health Funds 111
    90. Dept. Of Veterans' Affairs (Dva) 113
    91. Referral Enhancement Program 114
    92. Statistics 115
    93. Letters 117
    94. Pricing 118
    95. Office Stationery 119
    96. Office Equipment 121
    97. Practice Maintenance 122
    98. Payment 123
    99. Refunds, Exchanges & Warranties 124
    100. Bad Debts & Uncollected Work 126
    101. Petty Cash 127
    102. Duplicate Invoices 128
    103. Banking 129
    SECTION E CLINICAL FUNCTIONS 132
    104. Laboratory Functions 133
    105. Laboratory Relationship 134
    106. Ordering 135
    107. Ready Jobs 136
    108. Late Or Re-Promised Jobbing 137
    109. Quality Control & Australian Standards 138
    110. Recommendations 139
    111. Suppliers 140
    112. Professional Knowledge 141
    113. Technical Information 142
    114. Orthotics Adjustments 143
    115. Orthotics Collection 144
    116. Orthotics Repairs 145
    117. Podiatry Equipment 146
    118. Instrument Inventory 147
    119. Instrument Sterilisation 148
    120. Instrument Storage 149
    121. SPC Stickers 150
    122. Waste Management 151
    123. Disposal Of Sharps 152
    124. Greeting Your Patient 154
    125. Collecting Patient History 155
    126. Consultation Procedures 156
    127. Explaining Clinical Procedures To Your Patient 157
    128. Making Recommendations 158
    129. Pre-Appointing 159
    130. Medicare Billing 160
    132. Emergency Appointments 161
    133. Late Appointments 162
    134. After Hours Appointments 163
    135. Biomechanical Assessments & Other Equipment 164
    136. Domiciliary Visits 165
    137. Country Trips 166
    138. Consulting Room 167
    139. Consulting Room Supplies 168
    140. Patient Records 169
    141. Medical Consultants & General Practitioners 170
    142. Security 171
    143. Provider Numbers 172
    144. Professional Development 173
    145. Staff & Practice Management 174
    146. Promotion Of The Practice 175
    147. Association Memberships 176

    Cheers
     
  10. Ideology

    Ideology Active Member

    See attached for full doc
     

    Attached Files:

  11. rjp

    rjp Welcome New Poster

    Most helpful. Have just bought a clinic with no written policy and procedure manual. Thank-you.
     
  12. Ideology

    Ideology Active Member

    Hi RJP No prblems. If I can help with any other Practice Management issues please let me know.
     
Loading...

Share This Page