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Exceed patient expectations

Discussion in 'Practice Management' started by NewsBot, Apr 4, 2011.

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  1. NewsBot

    NewsBot The Admin that posts the news.

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    From Chiropractic Economics:
    Exceed patient expectations
     
    NewsBot, Apr 4, 2011
    #1
  2. podtiger

    podtiger Active Member

    Patient loyalty can take years to build up but can be torn down within a couple of bad appointment experiences for your patients. Maybe that's an exaggertion but it makes sense. People do talk within the community and I guess we have to realise we are dealing with a base who are offered a lot of choice. If someone is not happy with you they just don't make another appointment. It's the nature of the game.
    I might start following the suggestion to ask a client why they left they're previous podiatrist so as not to commit the same mistakes.
     
    podtiger, Apr 5, 2011
    #2
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