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Web based practice managment systems

Discussion in 'Practice Management' started by AUStudent, Apr 24, 2012.

  1. joelfriedlaender

    joelfriedlaender Active Member

    Without doing a full sales pitch here, I think our main competitive advantages are:
    - Great support (we stay accountable by showing live stats of how our customers rate our support here http://support.cliniko.com).
    - Great reliability (again we like to be accountable and publish our uptime live http://status.cliniko.com/634575).
    - Our software is fast and really easy to use. You can put a new receptionist in front of Cliniko with no training and they will just work it out (we know people have done this).
    - We work hard every day for our customers. We prioritise our existing customers needs over sales (we have no sales people in our business, we hire developers and support staff only).

    A few days ago I sent out our monthly newsletter, I asked in the newsletter if any of our customers would mind sending a testimonial through, I want to update our website with some new ones. This is one of the testimonials I received:

    "Hi,

    Just wanted to provide you with a testimonial so here it is...

    Cliniko has absolutely improved the efficiency of my business. Being a new business owner I needed a lot of help in the beginning - the team at Cliniko have completely gone above and beyond the call of duty to help me out! Nothing is ever too hard or too much of a stretch. Cliniko really listens to what its customers want and need.

    I often read through the "suggestions page" and agree with a lot of them - then I'll sign onto Cliniko et voila! The suggestion has been taken on board and incorporated into the latest upgrade to Cliniko.

    I'd had an extremely poor experience with another (much larger) company which prompted me to switch over. I will never leave! The pricing is fair and doesn't penalise you for growing your business! Above all, Cliniko is an honest and transparent company - finally, what we need in the market!
    Thanks guys! I can almost guarantee anyone who has dealt with you is satisfied.

    Kind regards

    Heidi Stacevicius
    BHSc Podiatry
    Director, FootSense Podiatry NZ Ltd"


    That is what we work hard for, our measure of success is customer happiness.
     
  2. Stuart Blyth

    Stuart Blyth Active Member

    Hi all
    I couldn’t agree more with Zac. HICAPS, including EFT integration and Medicare claiming are a basic but yet essential parts of a modern, full featured, PMS package.

    I would be horrified to go back to the days of manually entering multiple item codes and patients details to make a private health fund claim or the multiple, is it still 17?, steps to enter a Medicare claim. Let alone the balancing problems at the end of a busy day due to the double entry of all those amounts. It’s a shame that Web based products cant do these basic functions.

    If you have your heart set on a web based product with the remote access and auto backup functions it can offer, then seriously look at using a remote hosted virtual server within Australia. There are many companies that offer this at a reasonable cost and you end up with the same benefits of a cloud based product but with a full suite of features that you need to run a modern practice that cares about their reception staff’s mental health!

    Cheers
    Stuart
     
  3. kate_stonestreet

    kate_stonestreet Welcome New Poster

    People using Clinico,
    Do you ever have to wait a long time for your notes etc to load due to it being stored on the net?
    Kate :)
     
  4. joelfriedlaender

    joelfriedlaender Active Member

    Hi Kate,

    If you are interested, you can also ask questions of our users on our facebook page here http://www.facebook.com/cliniko.

    Generally though if your internet is a reasonable speed then Cliniko should be really quick.

    Cheers,

    Joel
    Cliniko
     
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