HCPC launches ‘Be Sure’ campaign

NewsBot · Sep 22, 2016

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Press Release:
Putting public protection in the spotlight

We are on the road in Gloucestershire today to officially re-launch our ‘Older, wiser …be sure’ campaign with an exclusive screening of our new film at the National Care Forum’s managers’ conference.

The ‘Be Sure’ campaign is aimed at care home managers, carers and older service users, urging them to check that their health and care professional is registered and to raise any concerns about their conduct or competence. The campaign draws on research we have done that shows most older people do not check whether the person treating them or the person they are caring for is registered.

Checking that a health and care professional is registered with us is vital because it is the only way you will know if the professional meets our national standards for training, skills and behaviour. It is also important because it offers you protection if the professional fails to meet these standards, as we can take action against registered professionals.

In order to convey this message to a wide audience in an engaging and thought-provoking way, we chose to refresh the campaign with a dramatic film that shows what can happen when things go wrong.

The film depicts three older service users, ‘Doris’, ‘Rasheed’ and ‘Rose’, who receive inadequate treatment from both registered professionals and unregistered practitioners. Meanwhile ‘David’, a stretched care home manager, learns how quick and easy it is to check the register when a professional comes to see one of his residents.

Making the film was a great learning experience for our team. We carefully researched the chosen scenarios, which are partly based on actual fitness to practise cases. To make the film as accurate and realistic as possible, we shot on location at a care home, in a hospital and at a house. We also had HCPC registrant partners involved to coach the actors on good and bad practise for their respective professions. This was a wonderful opportunity for us to interact with our partners and learn more about their roles on a day-to-day basis.

It was also a good opportunity to see professional filmmakers at work and to appreciate how much time and effort goes into getting that perfect scene. There were some great acting and make-up artist skills – keep an eye out in the film for a very realistic-looking foot sore!

I hope the work that everyone put into making the film as realistic as possible will really get people thinking about the importance of checking that their health and care professional is registered and remind them that they have recourse if things go wrong.

If you are not joining us in Gloucestershire today, you can watch the film below. We will also be showing a shorter version of the film at the Care Show in Birmingham next month, so do stop by and say hello if you will be attending.
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Simon Ross · Oct 28, 2013

This campaign advises the public to check that individuals are registered i.e. that they are not a cowboy.

And what about the (open to interpretation) cowboy customers, yes cowboy customers aka care home owners/managers that

1. won't give you access to the patient notes (in some cases)
2. want the cheapest. well if you want a professional service, you pay a professional fee and not the peanuts that these homes will pay.

Podess · Oct 29, 2013

Simon Ross,
I agree with what you say about Care Homes wanting the cheapest fees they can. They justify it by saying that they want to get a "good deal" for their residents. There is an expression that says "buy cheap, buy twice" and this could well be applicable here.

I have lost count of the number of times I have been "replaced" at a Care Home by a non-HCPC Registered practitioner.

If the Care Home won't let you have sight of the patient records then I don't know how you can be expected to give correct treatment? Many residents are not able to inform you about their medical history/drug regime, so it is essential that the notes can be viewed.

Podess

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Simon Ross Active Member

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