LBG are a shambles

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I’m sure I can’t be alone in my frustration. I have only used LBG since January. With no prior warning, they have apparently been taken over by Edser for custom devices. I have multiple pairs of orthoses outstanding. Nobody at the lab answers the phone, and nobody replies to emails.
I have angry and frustrated patients and I have no solution or answers.
Is anyone else experiencing the same issue?

 

Seems to be a common complaint at the moment.

 

Yes! I’ve used Langer for 25 years and have always found them to be great. Edser are a nightmare: no one answers the phones, there is no tracking or acknowledgement of my orders and I’ve waited more than 6 weeks for a simple orthotic refurb with no explanation or apology. I emailed Edser about this last week and got the terse reply: “Oh yes, Langer were so good that we had to rescue them 2 months ago from administration” Charming! Can anyone recommend an alternative company for producing their orthotics?

 

I’m using Kevin Root Medical in the States. They have a brilliant scanner that is accessible with an iPhone. You upload the scans and prescription and the turn around is around 3 weeks. So far I’m delighted. Really efficient and the support is excellent.

 

That’s good to know but it seems crazy that there isn’t a viable alternative in the UK.