We experienced the same from a "patient" who doesn't exist to my knowledge and contacted YELP regarding their acceptable use policy. They don't provide any protection against spurious reviews and were completely unsympathetic. I see them becoming less and less relevant as time goes on because the public probably realizes there's zero accountability and due diligence afforded by these parasites.
I hope the doc wins and it sets the tone for change in how these review sites operate
Actually I had a person(s) at Yelp call me personally on several occasions, possibly 7 or more times, "sales calls", asking me to upgrade my account, in other words asking for monies......they hid my mother-in-laws posting (I actually did do successful surgery on her), and when my wife inquired, they said my mother-in-law is not a "trustworthy" posting.
Go figure.