Hi All. I have a problem with a patient who turns up at the clinic, won't leave and gets all shouty in the waiting room. I won't bore you with too many details of her complaint but it is related to one of my podiatrists trimming the insole of a sport shoe and demanding that I compensate her $260 to buy a new pair. Rather than stab myself in the eye, I got the shoe shop next door to sell me a pair of the shoes and offered her the insoles. I intended to sell the shoes from my specials table with a different pair of insoles in them. Not good enough - only cash will do. There are veiled references to this event 'making my husband very angry' and that 'he will take it out on me when i get home'. I had assumed that this was a psychotic person but on discussing with others (without identifying the client of course), now think it may be an extortion bid. I am not sure....
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Anyway, my question is this: What are my rights to turn away a patient (who is either psychiatrically unstable or malevolent)? I have never seen her as a patient but my pod did provide her with orthotics one day prior to this waiting room carnage starting. I have, in the past, asked a patient not to return (daily or more) until her appointment time and had an AHPRA complaint filed. They decided that this might deserve an official reprimand and that I had to show cause as to why I should not be disciplined. I wasn't reprimanded in the end, but it was stressful, I had to engage legal advice and it wasted probably $4-6000 of my billing time and so was expensive as well.
I would be interested in the pod community's thoughts and advice. Thanks
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