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Practice management software

Discussion in 'Australia' started by jos, Oct 23, 2006.

Tags:
  1. jos

    jos Active Member


    Members do not see these Ads. Sign Up.
    After 8 years in private practice I have finally been swamped by paper....my card file system has taken over my spare room and I am now forced to think of going computerized. :eek: Any suggestions on a good, easy to use appointment booking/history taking/HICAPS compatible system?
     
  2. Craig Payne

    Craig Payne Moderator

    Articles:
    6
  3. Stuart Blyth

    Stuart Blyth Active Member

    Front desk is the only way.We run it over a LAN and a WAN and its rock solid, easy to use and the support is great. Give then a call and they will send you out a fully working demo. E mail me if you want to chat about it.

    cheers Stuart
     
  4. jos

    jos Active Member

    thanks - that is one I will follow up. I can see long hours of data entry ahead..............
     
  5. Stuart Blyth

    Stuart Blyth Active Member

    nothing a high speed scanner won't fix! :)
     
  6. MarkC78

    MarkC78 Active Member

    Also have a look at Networklogics NetPodiatry program. Offers alot more on the accounting side of things than Frontdesk and is hicaps compatible. Depends on what you needs are i guess.
     
  7. Anne McLean

    Anne McLean Active Member

    I am also looking for a new system in the UK.

    Having had my last two supposedly 'fail safe' systems crash, with the loss of 8,000 patient records, I have no wish for this to happen on a third occasion.

    Can anyone recommend idiot proof software that will save me more grief?

    I am looking for a simple programme, which will run a private 3-person surgery, records and appointment diary. Must therefore be suitable for a network.

    Any comments or advice would be most welcome.

    Anne
     
  8. LCBL

    LCBL Active Member

    Anne

    Try PPS www.rushcliff.com

    Im looking at it myself but have no first hand knowledge of it. Just pointing you in the direction.....
     
  9. Anne McLean

    Anne McLean Active Member

    Thanks LCBL,

    This is one of the systems I'm looking at. I omitted to mention in my previoous post, I am also seeking a company which can offer good back up when needed.

    Regards

    Anne
     
  10. LCBL

    LCBL Active Member

  11. Anne McLean

    Anne McLean Active Member

    Thanks again LCBL,

    Maybe this is fortuitous? Has anyone out there tried E-Clinic software and, if so, how have you found it?

    Regards

    Anne
     
  12. PF 3

    PF 3 Active Member

    Unless Net podiatry has been improved, the acounting software in that program is rubbish. Best to use a specialized program like MYOB or Quicken and let the practice management system do the rest.

    We have 5 computers running Frontdesk and it is great. They offer a service to move your patient lists (address etc) and accounts over to Frontdesk (Provided you have been using some sort of billing system in the past)
     
  13. cpcpod

    cpcpod Member

    management software

    Do you use Frontdesk for patient records as well as appointment making, receipts etc. I have looked at the demo and it doesn't seem to have much set up for history and exam. Are you setting up your own formats and inputting data?? How easy is this? Or are you using another program for the patient history and exam data?
     
  14. Anne McLean

    Anne McLean Active Member

    Hi PF3,

    Many thanks for this practical advice. These are precisely the sorts of pitfalls that I hope to avoid. It would seem much more advantageous to have just the one company responsible for all applications. I have in the past had experience of working with two companies and it was too easy for each to blame the other whenever a fault developed.

    I would expect all companies to transfer my existing list on to a new system – they have in the past. Am I expecting too much?

    I note that you use Front Desk. I have looked on their website and, no offence intended to our American colleagues, it does seem very American. Are you using it in the UK and does it have any ‘foibles’ in this respect?

    From what I see on the Front Desk website, there is little mention of medical application in their software. I notice from cpcpod’s input that there is uncertainty about the record keeping facility. Do you use it for this, or merely for office /receptionist purposes? How good do you find training in its’ use and backup when needed?

    Many thanks,

    Anne
     
  15. Stuart Blyth

    Stuart Blyth Active Member

    Unfortunately recording of clinical records is more art than science. There seems to be 2 main types of clinical notes systems 1) those that hard code examination questions and answer fields and 2) those that allow you to develop your own custom fields/templates. The first option may have an initial wow factor, but can quickly become limiting and frustrating due to doing your notes in a pre-described manner, defined by others. Front Desk uses the second option.



    On first looking at the system the clinical notes section seems a little underwhelming, but it is quite powerful if you have a close look. The people at Smartsoft describe it as a canvas to develop your own clinical notes recording system. This is achieved by allowing you to create custom templates, which imbed MS Word, Excel, Paint etc objects in your notes. They also comply with electronic clinical notes recording standards by keeping copies of previous versions of a clinical note if you edit your notes at a later stage. The digital X-ray functionality also works well. I would give it a second look.



    As to the comment that is very American, it is developed in Australia and is sold in Australia, New Zealand, Hong Kong and Singapore. I would think it is more UK centric than American. ( long live America J )


    regards
    Stuart
     
  16. PF 3

    PF 3 Active Member

    Yep, they are based in Adelaide.

    Can't fault the record keeping system. We have added in the template for the Foot posture index as well. You can also use a draw tool too mark specific areas on a picture of a foot.

    So we pretty much have a paperless office. Next step is to get a scanner to scan in any referral letters etc.

    Also really good for marketing. Can create patient groups and then do mail merges targeting specific group in your client list. We use this alot.


    Cheers


    Tom
     
  17. Stuart Blyth

    Stuart Blyth Active Member

    A good way to get referrals etc in electronically is to subscribe to an online faxing service. Then any faxes received come in as a PDF on your e mail client allowing you to save them straight into front desk as an attachment.

    It then forms part of the patient’s file allowing secure storage and off site back ups.

    Cheers
    Stuart

    P.s any chance of a look at your template Tom?
     
  18. cpcpod

    cpcpod Member

    Practice Advantage

    Is anyone using Practice Advantage software - it used to be podiatry Practice Management Program (PPMP). I am interested if anyone is using it for their clinical notes or has any experience with it.
    Can those that are using Front Desk advise what they are doing for backup of their system?
    Thanks,
    cpcpod
     
  19. Stuart Blyth

    Stuart Blyth Active Member

    Hi

    Backups are simple and reliable you can do them manually each night to removable media, or set automated backups which can keep incremental copies stored on the same pc or a networked pc for later off site transport.

    We have a fairly large network running a server which allows automated backups over our WAN link twice a day to our home pc which ensures total protection from major pc failures. When we first started though, I just backed up to a zip drive (showing my age) each night and took it home.

    The key point here is to ensure OFFSITE backups, backups to the same pc or stored in the same building are a recipe for disaster. Our backups are very important and have saved us more then once so treat then with respect so when that boot failure message pops up you won’t slash your wrists!

    E mail me for more info if you like

    Cheers Stuart
     
  20. Craig Payne

    Craig Payne Moderator

    Articles:
    6
    Stuart --- what is the MB size of the file that you back up for Front Desk for your clinics? - one option i am looking at it the uploading of the back up file to one of the online back up facilities (it beats having to remember to take the back up off site) and can be set to run automatically at the end of the day --- but may get costly if the file is huge.
     
  21. Stuart Blyth

    Stuart Blyth Active Member

    Hi Craig

    How’s Mimi?

    150 MB takes about 20 Mins over our WAN but remember that’s with our size data base. Smart soft have a new utility that date stamps backups so you can do incremental file copies without overwrites. Its still being tested at the moment but it not far any. In the mean time the FD backup utility in the FD disk works fine, we just fire it with windows task scheduler.

    Ours is sent home to a hard firewalled NAS drive, set and forget, the home link is very cool too its on a VPN so its just like sitting at my desk.

    Chat soon

    Stuart
     
  22. Anne McLean

    Anne McLean Active Member

    Sorry, for the lack of communication. Have been away for a few days.

    Many thanks for the input from all re Front Desk and my apologies for assuming that it is American rather than Australian.

    Whilst it may be widely used in Australia, New Zealand, Hong Kong and Singapore and may be more UK centric than American, I do wonder about back up from here when things go awry?

    Your input is much appreciated

    Anne
     
  23. Stuart Blyth

    Stuart Blyth Active Member

    Sorry Anne are you in Australia?

    regards
    Stuart
     
  24. Anne McLean

    Anne McLean Active Member

    Hi Stuart.

    I'm not in Australia. I'm in the UK, which is why I'm concerned about back up.

    Regards

    Anne
     
  25. Stuart Blyth

    Stuart Blyth Active Member

    Anne

    Sorry FD 2005 isn't sold in the UK :-(

    regards
    stuart
     
  26. Anne McLean

    Anne McLean Active Member

    Hi Stuart,

    Thanks for that. This is why I haven't heard of it over here.

    Regards

    Anne
     
  27. cpcpod

    cpcpod Member

    Practice software

    A practical question!
    Do you update your records on computer after your tretament when you have degloved. how do you move from screen to screen if you want to check other area of the file through a treatment or do you work with assistants that do the recording of data for you!!
    Are you able to incorporate drop down boxes somehow to repeat the provious treatment if there has been no change and avoid having to re type the same entry??
    Any other hints on how you have made this system work well.
     
  28. MarkC78

    MarkC78 Active Member

    The APodC infection control guidelines state that computers cant be used during treatment unless there is a pre-formed plastic film used over the keyboard and that it is cleaned as part of the routine between patient cleaning.

    I managed to find a keyboard cover for my specific model laptop on ebay and it works quite well (although it took a couple of weeks to arrive from China). Also there is an american company that claims to have a cover for most keyboards at www.protectcovers.com. I havent been able to find any Australian providers and would be interested if others have.

    Mark
     
  29. Stuart Blyth

    Stuart Blyth Active Member

    I would imagine you would use the same method that you use to view / write in your paper files now?
    Cheers
    Stuart
     
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