On call handling, potential new patients always should be greeted and engaged with a strong first impression. If your office staff isn't pleasant, organized, informed, or engaging, patients may see that as a reflection of you, or the doctor. It is important to make them feel comfortable whether it be on the phone, in the office or waiting room, and after their visit.
Dr. Len Schwartz
Pres/CEO of Pro2ProNetwork
“The Largest Professional to Professional Referral Network in North America”