New HICAPS treminals

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Anyone having any problems with their new HICAPS terminal.

 

Yes. Connection to the practice management program seems to drop out at the same time every day and the computer requires a restart to resolve the issue. Also occasionally it won't dial out.

I am guessing you are having trouble, if so, what are they?

 

Yes - constant drops outs, saying no dial tones...amongst other things.....

I don't think its isolated, most likely a new hardware/software issue. Log a fault.

 

nup no probs here mate

 

Mmm where to start

Logging out
no dial tone
system reboot
jamming
freezing
dropping out 1/2 way through transaction
Multiple calls to Hicaps to enter system codes to reboot

We have many providers on the system, and from different professions
Probably why our problems are multiplied 10 fold
It is nice to know we are not the only ones dealing with this

 

Sorry folks have been away for a couple of weeks.
Seems that the problem, when it occurs is the same for all.

The fix that we were given is Function 3.
enter
enter
This restarts the terminal and clears errors.

 

Cheers mate for the above info!

 

The problem is, I have to reboot the terminal several times a day

 

Maybe it is time for you to consider another terminal provider.

 

Mark,
You need a new terminal or a new terminal provider.

Just a thought; what does the phone line that you use for the terminal sound like? Try plugging a phone into it. If there is any noise after you break dial tone (dial a single digit) ie. crackles, hum, buzzing sounds etc then it is not the HICAPS terminal but the phone line. If you are sharing HICAPS with your ADSL internet modem it may be the ADSL line filter is not good enough. once again there will be a noise if this is so.
Good luck

 

We had the same issues until we insisted a Technician come out and replace our new terminal. Seems to be working ok again now.

They originally blamed the problem on our telephone lines.

 

The problems only started when the new machine arrived. The old machine was very reliable.

You could be right, perhaps we just got a lemon.

 

Yes our old machine worked just great. Not so the new one. HICAPS blame the practice management software.

 

Mines is not connected to our practice management software - it still plays up! Blame something else HICAPS!

 

To all,

I have also noticed some TO Errors, but I just swipe the card again and the problem is rectified.
It still beats the old method, and the money is in our account that night.
As my wife said "what did we do before technology" we had to use our brains!!!!????!!!!

Another solution is pure dedicated HICAPS/Medicare phone line were only outgoing calls are done, NO incoming calls.

Don Scott

 

edit to my above post!! new terminal now decides to only print the first two or three lines then nothing else. makes it rather interesting trying to calculate the gap!!

 

Hi this week there was a new upgrade and this changed our settings, supposedly we must have but only 2 of us can and did not.
We rang and spent time upgrading the new hicaps software, took several attemps to clear out old stuff, was glad I was doing after hours but meant going home at 8pm!!!!!
We had a great patient person who did this but she had to go to the supervisor several times.

They are there to 8pm :--(( ))
Cheers