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Hi All,

I am a practice manager for a podiatry clinic in Australia and we're currently receiving quite a lot of mail from a place called the Jay Geier Scheduling Institute wishing to sell us a Scheduling New Appointments and customer service program. They make some claims about significantly increasing your new appointments booked from existing calls into the practice. They have also sent us a CD of a call made to the practice giving us a rating on customer service and ability to make a new appointment. They are based in America and was wondering if anybody else has been approached by this same company either in Australia or America and whether they have had any experience using the program. Any feedback that you're able to provide would be very appreciated.

 

I just went through this solicitation as well. Here is my take on the program from what little research I could come across. The program began to help dentist. They operate on the premise that every call is a patient that should end up on your schedule: Each patient is worth $1-2,000 per year and therefore, their program pays for itself if you bring in just a few extra patients.
In reviewing their CD. They obviously made an attempt to create an opportunity for my receptionist to fail to land the"patient". What they did not realize is the headaches involved when patients are told that we take their insurance and then end up being seen out of network. Moreover, If I could possible average even $500 per new patient per year, I already would not need their program and would gladly keep my volume where it is. The fact that they seem to not understand how much time and money is lost when insurance questions are not addressed appropriately and do not understand the nature and realistic expectation of income per patient in podiatry leads me to refrain from the "offer" . Consider discussing a more aggressive scheduling strategy with your staff at your own risk. Aggravating patients and giving false expectations about their expected expenses does not fly well where I practice.

Marc Garfield, DPM, FACFAS