Hello everyone,
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I work in a clinc which confirms their patients the day before their appointment by phone. There have been a few cases recently where patients have confirmed but then FTA their appointment (not just with me but with the other pods also).
I am curious to know if any other privately practicing podiatrists have had trouble with patients missing appointments?
Has anyone had to introduce a cancellation fee as part of the clinic policy? Does anybody charge a fee to patients that FTA? If so how do you implement this? How do patients react to this charge?
I would appreciate your advice...
Cheers
M.
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