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Database privacy in a multi-disciplinary clinic

Discussion in 'Practice Management' started by mishkabelle, Jun 23, 2016.

  1. mishkabelle

    mishkabelle Member

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    Hi all,

    I am hoping for some advice regarding patient information and privacy.

    Last year an osteo colleague of mine and I moved our individual practices into one building and in doing so decided to use Cliniko (instead of the 2 seperate PM systems we'd be respectively using). Obviously having one system makes it far easier for reception and for patients who wish to book online with either business. Currently there are 3 pods, 3 osteo plus 7 other tenants (of varying specialities) in our building.

    Today I was questioned on the issue of privacy. All practitioners and the receptionists have access to Cliniko (though not the treatment notes which are visible only to the practitioner who wrote them). The issue the client raised was that by coming to see me, patients aren't actually ever consenting to have their contact details on a database where other practitioners have access to them. The client also raised the issue of IP, who owns the database and the clients on it.

    Any advice would be most appreciated. Perhaps it just takes a small acknowledgement on the consent form of where their details are stored and who has access to them.

    Thanks heaps

  2. Craig Payne

    Craig Payne Moderator

    Tricky one. You probably need the opinion of privacy lawyer.

    Whatever it is, the situation/concerns should be addressed or acknowledged in a privacy statement (or even consent form).
  3. MJJ

    MJJ Active Member

    I don't see how that differs from my GP's office, where there are several doctors, or my optometrist, or my dentist, or........
  4. PodiatryHive

    PodiatryHive Welcome New Poster

    Hi Eliza - It seems you have the patient notes side of the question sorted since only the consulting practitioner can access those. The company that owns the Cliniko software takes protection of privacy seriously and publishes the steps it takes here ... https://www.cliniko.com/security

    However, you should have an agreement with your business partner about how you can both use the general information - ie name, email, address, phone number and what would happen in the (hopefully unlikely) event that you're not able to use the same PMS - business sale / move / cessation etc.

    You can then publish a privacy policy for patients which outlines the parameters about how you use the information.

    You will also need to define with your business partner what you agree to share about those who are both podiatry and osteopathy patients.

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